Common Questions
General information about the ORBIS secure wallet
It is likely just a delay in pulling the updated balance from the explorer.
Currently the ECOMI app updates every 24 hours or so, however, you can 'pull...
Fri, 26 Mar, 2021 at 1:22 PM
Unfortunately, there is no way to recover tokens that have been sent to a contract address. There is more information in this article, however there is nothi...
Fri, 26 Mar, 2021 at 1:23 PM
Unfortunately this is not a live chat service. You can request to create a ticket, and our support team will get back to you as soon as possible
Fri, 26 Mar, 2021 at 1:24 PM
It is likely just a delay in pulling the updated balance from the explorer.
Currently the ECOMI app updates every 24 hours or so, however, you can 'pul...
Fri, 26 Mar, 2021 at 1:24 PM
There's a few things to troubleshoot.
1. Have you got the Secure Wallet hardware card? If not you can purchase one from secure-wallet.io
2. You may need ...
Fri, 26 Mar, 2021 at 1:30 PM
The Secure Wallet will be available again in a few weeks time. Announcements will be made in the telegram announcement channel t.me/ecomiANN
Fri, 26 Mar, 2021 at 1:31 PM
The Secure Wallet will be available again in a few weeks time. Announcements will be made in the telegram announcement channel t.me/ecomiANN
Fri, 26 Mar, 2021 at 1:31 PM
The Secure Wallet will be available again in a few weeks time. Announcements will be made in the telegram announcement channel t.me/ecomiANN
Fri, 26 Mar, 2021 at 1:31 PM
The Secure Wallet will be available again in a few weeks time. Announcements will be made in the telegram announcement channel t.me/ecomiANN
Fri, 26 Mar, 2021 at 1:31 PM
It is likely just a delay in pulling the updated balance from the explorer.
Currently the ECOMI app updates every 24 hours or so, however, you can 'pull...
Fri, 26 Mar, 2021 at 1:32 PM