Common Questions

General information about the ORBIS secure wallet

I'm trying to connect my ecomi wallet to koinly. Need to export transactions for my taxes. Can you help me with that?
The Secure Wallet does not currently integrate directly with these services.
Fri, 26 Mar, 2021 at 2:09 PM
When can we convert OMI to USDT or USDC?
Converting your tokens within the Secure Wallet is powered by Changelly. It is also limited to the tokens they allow you to convert. You can find more inform...
Mon, 29 Mar, 2021 at 11:06 AM
Failed to prepare transaction
There are a few things you can try in this instance: 1. Make sure you have a stable internet connection 2. Make sure you have the right token to use for gas....
Mon, 29 Mar, 2021 at 11:08 AM
Do you ship to china
The Secure Wallet ships worldwide
Mon, 29 Mar, 2021 at 11:09 AM
Why do my Transactions keep failing
There are a few things you can try in this instance: 1. Make sure you have a stable internet connection 2. Make sure you have the right token to use for ga...
Mon, 29 Mar, 2021 at 11:12 AM
Transactions failing
There are a few things you can try in this instance: 1. Make sure you have a stable internet connection 2. Make sure you have the right token to use for gas....
Mon, 29 Mar, 2021 at 11:12 AM
Conversion failed
There are a few things you can try in this instance: 1. Make sure you have a stable internet connection 2. Make sure you have the right token to use for gas....
Mon, 29 Mar, 2021 at 11:13 AM
How do I register a secure wallet?
The Secure Wallet is a hardware card that connects to the ECOMI app via BlueTooth
Mon, 29 Mar, 2021 at 11:13 AM
how to order
Simply select 'buy now' to add the Secure Wallet to your cart and make the purchase. If you can see 'unavailable' it is likely that the w...
Mon, 29 Mar, 2021 at 11:14 AM
I am checking for your wallet but looks like it is unavailable, isn't it?
Yes the wallet is currently unavailable. We will announce when it is back in stock in t.me/ecomiANN
Fri, 2 Apr, 2021 at 1:36 PM