ECOMI Support Center

If you lose your Secure Wallet, or your paired device, please follow the restoration steps

Yes, you need to have minimum 20 XRP to keep the address active.

We do apologise, there is a display bug in the app that is causing a delay in updating balances. Ordinarily, the ECOMI app updates every 24 hours or so, ho...

No, there is no waitlist for the wallet. They should be available again within a couple of weeks, however we will announce when they are in t.me/ecomiANN

We do apologise, there does seem to be a bug causing delays in the balance updating, however the dev team is aware of this and working on a fix. Currently t...

The Secure Wallet will be available again in a few weeks time. We will make announcements when they are back in stock in t.me/ecomiANN

We do apologise, there does seem to be a bug causing delays in the balance updating, however the dev team is aware of this and working on a fix. Currently t...

We will announce when they're back in stock in t.me/ecomiANN

We will announce when they are available again in t.me/ecomiANN It should only be a few weeks.

Yes, there is currently a bug causing a delay in the balances updating. In the meantime, you can always confirm your transactions by using a block explorer. ...