Common Questions

General information about the ORBIS secure wallet

What is the Secure Wallet?
The Secure Wallet is the ultimate in cryptocurrency cold storage. At the size of a credit card, it is ultra-portable and easily fits into your wallet. Wirel...
Thu, 19 Apr, 2018 at 10:15 AM
What currencies can I store on the Secure Wallet?
You can currently store Bitcoin, Ethereum, Ripple, Litecoin, and Bitcoin Cash. With EOS, USDT, WETH and ERC20 token support coming soon.
Sun, 24 Jun, 2018 at 11:08 PM
Does it cost anything to use the Secure Wallet?
No, every Secure Wallet is a stand alone device owned by you, and you alone. It doesn’t cost anything to use other that standard blockchain fees.
Thu, 19 Apr, 2018 at 10:16 AM
What is the warranty on the Secure Wallet?
The Secure Wallet comes with 24 month hardware warranty. If you wish to make a warranty claim please get in touch.
Thu, 19 Apr, 2018 at 10:16 AM
How do I know my Secure Wallet is authentic?
When you buy a new Secure Wallet, the package will be sealed with a uniquely numbered holographic security sticker. As long as this sticker has not been bro...
Thu, 19 Apr, 2018 at 10:16 AM
What happens if the Secure Wallet battery goes flat?
If your Secure Wallet battery goes flat, don't worry! Your cryptocurrency is safe.  Simply place your Secure Wallet into the supplied USB charger and, ...
Thu, 19 Apr, 2018 at 10:17 AM
What are the minimum requirements for the Secure Wallet?
To use the Secure Wallet you need an Apple or Android mobile phone, with bluetooth capabilities.
Thu, 19 Apr, 2018 at 10:17 AM
How do I raise a support ticket?
If you have any issues that are not answered here, you can create a support ticket here 
Fri, 9 Feb, 2018 at 6:49 PM
Who Is CoolBitX
CoolBitX is ECOMI's technology partner and manufacturer of the Secure Wallet. ECOMI and CoolBitX entered a co-branding partnership in 2018 to develop t...
Tue, 11 Sep, 2018 at 3:59 PM
Where can I get the ECOMI companion app?
The Secure Wallet companion app is available below; Android: here Apple: here 
Sat, 13 Oct, 2018 at 4:54 AM