Common Questions

General information about the ORBIS secure wallet

Hello I’ve sent omi from meta mask to secure wallet a few hours ago still hasn’t arrived just wondering how long it takes typically
It is likely just a delay in pulling the updated balance from the explorer. Currently the ECOMI app updates every 24 hours or so, however, you can 'pul...
Fri, 26 Mar, 2021 at 1:22 PM
I accidentally sent some OMI Tokens to your Contract address instead of my Trust Wallet.
Unfortunately, there is no way to recover tokens that have been sent to a contract address. There is more information in this article, however there is nothi...
Fri, 26 Mar, 2021 at 1:23 PM
Can I talk to a human instead of a robot, please?
Unfortunately this is not a live chat service. You can request to create a ticket, and our support team will get back to you as soon as possible
Fri, 26 Mar, 2021 at 1:24 PM
omi not transfered
It is likely just a delay in pulling the updated balance from the explorer. Currently the ECOMI app updates every 24 hours or so, however, you can 'pu...
Fri, 26 Mar, 2021 at 1:24 PM
I can't seem to connect to the app on android this is the error Check your secure wallet is turned Check your secure wallet is turned on
There's a few things to troubleshoot. 1. Have you got the Secure Wallet hardware card? If not you can purchase one from secure-wallet.io 2. You may need...
Fri, 26 Mar, 2021 at 1:30 PM
When will vards be available to purchase
The Secure Wallet will be available again in a few weeks time. Announcements will be made in the telegram announcement channel t.me/ecomiANN
Fri, 26 Mar, 2021 at 1:31 PM
how do I buy a secure wallet if they are sold out?
The Secure Wallet will be available again in a few weeks time. Announcements will be made in the telegram announcement channel t.me/ecomiANN
Fri, 26 Mar, 2021 at 1:31 PM
Sold out of secure wallet
The Secure Wallet will be available again in a few weeks time. Announcements will be made in the telegram announcement channel t.me/ecomiANN
Fri, 26 Mar, 2021 at 1:31 PM
when will you resume selling cold wallet?
The Secure Wallet will be available again in a few weeks time. Announcements will be made in the telegram announcement channel t.me/ecomiANN
Fri, 26 Mar, 2021 at 1:31 PM
coins didn't reach wallet
It is likely just a delay in pulling the updated balance from the explorer. Currently the ECOMI app updates every 24 hours or so, however, you can 'pul...
Fri, 26 Mar, 2021 at 1:32 PM